Billing and General Account Support General customer service and billing questions   Phone Service and Internet Support Internet technical and phone service questions Customer service representatives are generally available: Monday to Friday 8:00 AM - 5:00 PM Saturday - Closed Sunday - Closed Phone and Internet technicians are generally available: Eastern Times Monday - Friday 9:00 AM - 9:00 PM Saturday 11:00 AM - 8:00 PM Sunday Closed *The chat client requires Java. Click here if you need to install the Microsoft Java Virtual Machine.

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